Best practice companies create, publish, centralize and maintain their processes online in Interactive formats 
       
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
      
          • Preformatted      templates 
          • Interactive      process steps
          • Roles &      responsibilities
           • Refence docs
       
      
      
         • To designated      online site
         • Provide 24/7 access
       
      
      
         • Content on a regular     basis
         • Publications     evergreen
        
        
       
      
      
         • Realize significant     savings
        
        
       
      
      
         • Process documents     as they evolve
        
       
      
      
      
      
         •  User unfriendly
         • Scattered locations 
         • Inconsistent updating
        
       
      
         • Conflicting locations 
         • Slow retrieval 
         • Updating difficult
        
       
      
         • Wasted time
         • User frustrations  
         • Costly operations